Terms & Conditions

Upkeep Standard provides residential cleaning by appointment — biweekly, monthly, or as agreed in your quote. The scope of each visit is defined by the accepted quote and may be adjusted in writing by mutual agreement.

Appointments are scheduled in advance and confirmed by email. Cancellations or rescheduling requests should be made at least twenty-four hours before the scheduled start. Late cancellations or lockouts may be billed at a portion of the visit rate to cover the reserved labor.

Pricing follows the figures in your accepted quote. After each visit, a secure payment link is sent by email and is due upon receipt unless otherwise agreed. Recurring rates may be revised from time to time with written notice in advance.

You agree to provide reliable access on the agreed day — by key, code, smart lock, or personal presence. We treat keys and codes with care and never share them outside our team.

Please secure cash, jewelry, and irreplaceable items before each visit, and disclose any hazards, fragile finishes, or items that should not be touched. We will note these in your client file and honor them on every visit.

We carry general liability coverage. In the unlikely event of accidental damage, please notify us within twenty-four hours with photographs so we can review and respond. Our liability is limited to the cost of repair or reasonable replacement value.

We reserve the right to decline or discontinue service in circumstances that compromise safety, dignity, or the integrity of the work — including unsafe conditions or repeated late payment. We will give reasonable notice where possible.

To protect our team and your home, certain conditions and items are outside the scope of every visit. We will not clean, handle, or work around:

• Biohazards and bodily fluids — blood, vomit, urine, feces, or other human or animal waste.
• Mold — visible mold growth of any kind requires a licensed remediation specialist.
• Pest infestations — active rodent, insect, or other infestations must be resolved by a pest professional before we return.
• Hazardous materials — needles, chemicals, asbestos, lead dust, or other toxic substances.
• Physically unsafe areas — damaged homes, unstable structures, fragile flooring, delicate antique furniture, or anything we judge unsafe to reach or support our weight and equipment.
• Televisions and screens — under no circumstance do we wipe, dust, or otherwise care for televisions, monitors, or other display screens. Please clean these yourself with the appropriate materials.

If any of the above is encountered during a visit, we will pause work in that area, document the condition, and notify you. The remainder of the visit will continue as scheduled where it is safe to do so.

To protect both your home and our team, our cleaners take brief before-and-after photos at each visit. These photos document the condition of a space on arrival and at departure — so any pre-existing damage is on record — and confirm the quality of the work completed.

• Photos are limited to surfaces, rooms, and the work itself. They will never include people, pets, or personally identifiable information — no faces, no documents, no mail, and no screens showing personal content.
• Selected after-photos may be used in our own portfolio or marketing to showcase quality of work. Nothing that could identify the home or its occupants is ever shown.

Client information. We do not sell, rent, or share client information — names, addresses, phone numbers, or email addresses — with anyone outside our business operations. Your information is used solely to schedule visits, send quotes and invoices, and communicate about your service.

These terms may be updated from time to time. The current version will always be posted on this page with the date above. Continued use of our services indicates acceptance of the current terms.